Shipping & Delivery
Basic Delivery Information
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly.
Estimated shipping and delivery times are displayed at the checkout stage of your custom order. After credit approval and our 7-10 business day processing and building time, delivery can take up to 5 to 7 business days depending on where you live.
DUE TO THE CURRENT COVID-19 SITUATION, DELIVERY TIMES COULD BE EXTENDED! WE WILL NOTIFY YOU OF ANY POTENTIAL DELAYS!
Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item or need to re-order a piece of your custom item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.
Shipping and Processing Charges - Standard Shipping
Standard shipping is done via FedEx. Allow up to 10 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 3 to 5 business days within the 48 continental U.S., based on your location.
Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our custom items, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We're sorry, but at this time we are unable to ship to PO Box address.
Overnight or 2nd, 3rd Day Express Delivery
Express delivery by Overnight, 2nd-Day, or 3rd-Day service is available on some orders for an additional charge. If an item is can be shipped by one of these methods, you will see the options listed in your shopping cart.
We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. Estimates apply only to shipments made to the 48 continental U.S. states.
Post Office Boxes
We're sorry, but at this time we are unable to ship to any PO Box address.
International Orders
We require a $500 U.S. funds minimum order on all international orders. Please note that all sales on international orders are final.
To place an international shipping order, place your order online as normal.
Shipping charges for deliveries outside of the continental U.S. will be quoted via email once you have placed your order. You may email us at [email protected] to get estimated shipping charges prior to pacing your order.
We use FedEx and USPS, depending upon size and weight of parcel.
Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.
Tax
Applicable tax will be added to your order for all shipments.
Cancellations and Changes
If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 303-507-9683.
Please note that most custom items ship within 7 to 10 business days, but we begin building your order within 1-2 business days, so we need to know as quickly as possible that you wish to change or cancel your order.
Cancellations are not guaranteed until you receive an email confirming cancellation.
IF YOU CANCEL YOUR ORDER, YOU WILL BE SUBJECT TO CHARGES FOR CREDIT CARD OR PAYPAL PROCESSING FEES. DEPENDING UPON HOW LATE YOU CANCEL YOUR ORDER, YOU MAY BE SUBJECT TO A 15% RE-STOCKING FEE AS THESE ARE CUSTOM ORDERS.
Damaged Merchandise
We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.
If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call Customer Service at 303-507-9683
Tracking Your Order
Use our Check Your Order Status page to track the status of your order.
Enter the order number that was sent in your order confirmation email and click the search button to view your information. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.
You can also track your order via the carrier's shipping tracking system. Your shipping confirmation email will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.
If you have any questions please call us at 303-507-9683
Not Getting Your Items?
When trying to estimate when a package will be delivered, you should consider the following:
Custom Built Clubs take 5-7 business days to build.
Credit card approval must be received prior to processing.
Ground delivery only occurs during business hours, Monday - Friday excluding holidays.
If you have concerns about your order, please contact Customer Service at 303-507-9683
